Need Help?

How to Contact Support

Common issues and solutions.

• A connection not responding.

  • Bump the group after 2 or 3 business days of not responding

  • If a partner continues to be unresponsive for 5 days, ping the Serious People team. We will also be monitoring responsiveness on our own.

• Need to delete or fix a request.

  • You can cancel a service request before the request is submitted to any Service Providers. Once the request goes out it is locked in to ensure all Service Providers get the same information before they decide to match.

• Profile does not look how you would like it.

  • Submit a support ticket with the exact details you want to replace in your profile. Once approved and reverified it will be updated.

Filling out a ticket

• Click the “Need Help?” tab on the right hand navigation bar.

• Fill out the form based on the issue that you are experiencing (see types of tickets below).

• A member of Serious People will respond promptly, based on where your support ticket is in the queue.

  • Support requests will be honored on a first-come-first-serve basis.

Types of Tickets

• Referral Wallet Change Request: Requests to modify the wallet address associated with a referral or reward program.

  • Purpose: Maintains security and accuracy in referral systems, ensuring proper tracking and disbursement of rewards.

• Builder Profile Change Request: Requests to update organizational details in a Builders profile, such as social information, display names, or company details.

  • Purpose: Streamlines updates to user data to ensure platform accuracy.

• Payment or Referral Issues: Inquiries for any challenges related to referrals or payments.

  • Purpose: Maintains security and accuracy in referral systems, ensuring proper tracking and disbursement of rewards.

• Feedback & Suggestions: User-submitted ideas, feature requests, or constructive feedback about their experience with the platform.

  • Purpose: Provides a channel for users to contribute to platform development, fostering engagement and innovation.

• Technical Support: Requests related to issues encountered while using the platform, such as technical bugs, access problems, or troubleshooting errors.

  • Purpose: Focused on solving specific technical or UX/UI problems.

• General: Any requests that do not fit into the predefined categories but are still relevant to the platform.

  • Purpose: Captures edge cases or unique user needs without forcing categorization.