Need Help?

How to Contact Support

Common issues and solutions.

Read through the 'Need Help' FAQ inside the platform, if that does not answer you question use the information below to submit a support ticket.

Fill out the form based on the issue that you are experiencing (see types of tickets below).
A member of Serious People will respond promptly, based on where your support ticket is in the queue.
Support requests will be honored on a first-come-first-serve basis.

Referral Wallet Change Request: Requests to modify the wallet address associated with a referral or reward program.
- Purpose: Maintains security and accuracy in referral systems, ensuring proper tracking and disbursement of rewards.
Builder Profile Change Request: Requests to update organizational details in a Builders profile, such as social information, display names, or company details.
- Purpose: Streamlines updates to user data to ensure platform accuracy.
Payment or Referral Issues: Inquiries for any challenges related to referrals or payments.
- Purpose: Maintains security and accuracy in referral systems, ensuring proper tracking and disbursement of rewards.
Feedback & Suggestions: User-submitted ideas, feature requests, or constructive feedback about their experience with the platform.
- Purpose: Provides a channel for users to contribute to platform development, fostering engagement and innovation.
Technical Support: Requests related to issues encountered while using the platform, such as technical bugs, access problems, or troubleshooting errors.
- Purpose: Focused on solving specific technical or UX/UI problems.
General: Any requests that do not fit into the predefined categories but are still relevant to the platform.
- Purpose: Captures edge cases or unique user needs without forcing categorization.

Last updated 6 days ago