# Need Help?

Common issues and solutions.

Read through the 'Need Help' FAQ inside the platform, if that does not answer you question use the information below to submit a support ticket. 

### Filling out a ticket

1. Navigate the the 'Need Help? tab on the right hand navigation bar

<figure><img src="/files/mCe9VC99QbbtaaCdgUAw" alt="" width="188"><figcaption></figcaption></figure>

2. Fill out the form based on the issue that you are experiencing (see types of tickets below).
3. A member of Serious People will respond promptly, based on where your support ticket is in the queue.
4. Support requests will be honored on a first-come-first-serve basis.

### Types of Tickets

* **Referral Wallet Change Request:** Requests to modify the wallet address associated with a referral or reward program.
  * Purpose: Maintains security and accuracy in referral systems, ensuring proper tracking and disbursement of rewards.
* **Builder Profile Change Request:** Requests to update organizational details in a Builders profile, such as social information, display names, or company details.
  * Purpose: Streamlines updates to user data to ensure platform accuracy.
* **Payment or Referral Issues:** Inquiries for any challenges related to referrals or payments.
  * Purpose: Maintains security and accuracy in referral systems, ensuring proper tracking and disbursement of rewards.
* **Feedback & Suggestions:** User-submitted ideas, feature requests, or constructive feedback about their experience with the platform.
  * Purpose: Provides a channel for users to contribute to platform development, fostering engagement and innovation.
* **Technical Support:** Requests related to issues encountered while using the platform, such as technical bugs, access problems, or troubleshooting errors.
  * Purpose: Focused on solving specific technical or UX/UI problems.
* **General:** Any requests that do not fit into the predefined categories but are still relevant to the platform.
  * Purpose: Captures edge cases or unique user needs without forcing categorization.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://serious-people.gitbook.io/serious-amm/guides-community-and-referrals/user-guide/need-help.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.