# Need Help?

Common issues and solutions.

Read through the 'Need Help' FAQ inside the platform, if that does not answer you question use the information below to submit a support ticket. 

### Filling out a ticket

1. Navigate the the 'Need Help? tab on the right hand navigation bar

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2. Fill out the form based on the issue that you are experiencing (see types of tickets below).
3. A member of Serious People will respond promptly, based on where your support ticket is in the queue.
4. Support requests will be honored on a first-come-first-serve basis.

### Types of Tickets

* **Referral Wallet Change Request:** Requests to modify the wallet address associated with a referral or reward program.
  * Purpose: Maintains security and accuracy in referral systems, ensuring proper tracking and disbursement of rewards.
* **Builder Profile Change Request:** Requests to update organizational details in a Builders profile, such as social information, display names, or company details.
  * Purpose: Streamlines updates to user data to ensure platform accuracy.
* **Payment or Referral Issues:** Inquiries for any challenges related to referrals or payments.
  * Purpose: Maintains security and accuracy in referral systems, ensuring proper tracking and disbursement of rewards.
* **Feedback & Suggestions:** User-submitted ideas, feature requests, or constructive feedback about their experience with the platform.
  * Purpose: Provides a channel for users to contribute to platform development, fostering engagement and innovation.
* **Technical Support:** Requests related to issues encountered while using the platform, such as technical bugs, access problems, or troubleshooting errors.
  * Purpose: Focused on solving specific technical or UX/UI problems.
* **General:** Any requests that do not fit into the predefined categories but are still relevant to the platform.
  * Purpose: Captures edge cases or unique user needs without forcing categorization.