> For the complete documentation index, see [llms.txt](https://serious-people.gitbook.io/serious-amm/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://serious-people.gitbook.io/serious-amm/product-overview/functional-specifications/review-system.md).

# Review System

### **Review Criteria for Service Providers**

* After each completed job, the client (Builder) will review the Service Provider on a general 5 star scale based on the following categories:
  * **Skill Proficiency**: Did the Service Provider have the skills required to complete the Builder’s request?
  * **Availability**: Were they accessible and available as expected?
  * **Quality of Work**: How well did the final output meet the Builder's needs?
  * **Adherence to Schedule**: Did they meet deadlines and respond to time-sensitive tasks?
  * **Communication**: How clearly did they communicate with the Builder team?
  * **Cooperation**: Were they easy to work with and collaborative in their approach?

### **Review Criteria for Builders**

* Service Providers will also review the Builders to ensure balanced accountability. Key review points for Builders include:
  * **Clarity of Instructions**: Did the Builder give clear, actionable guidance for the Service Provider?
  * **Timely Responses**: Was the Builder responsive when the Service Provider needed feedback or clarification?
  * **Payment and Compensation**: Did the Builder honor agreed-upon payment terms?
  * **Respect & Professionalism**: Was the Service Provider treated with respect and professionalism?

### **Review Mechanics**

* Reviews will be stored as part of the profile of both the Service Provider and the Builder.
* Reviews will be weighted and factored into overall ranking and visibility within the platform.